Privacy Policy
Last updated: 1 July 2026
Who we are
This Privacy Policy applies to Pool Wizard ("we", "us", "our"), operating from 18/243 Sherbrooke Rd, Willawong QLD 4110, and to the website poolwizard.com.au. It explains how we collect, use, store and disclose personal information, and how you can access or correct your information or make a complaint.
We are committed to handling personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), even where we are not strictly required to by law due to our size.
What personal information we collect
We only collect personal information that is reasonably necessary to provide our pool servicing, pool shop and related services. This may include:
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Your name, phone number, email address and property address, when you submit a service request, booking or enquiry through our website
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Details about your pool and the services you've requested, to enable us to provide a quote or schedule a visit
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Information you provide when calling, emailing or visiting our Willawong pool shop
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Technical information collected automatically when you visit our website, such as your IP address, browser type and pages viewed, via Google Analytics and Google Ads
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We do not collect payment card details through our website, as our booking form does not process online payments.
How we collect your information
We collect personal information directly from you when you fill out a booking or contact form on our website, call or email us, or visit our pool shop in person. We do not knowingly collect personal information about you from third parties without your knowledge.
Why we collect, hold, use and disclose your information
We use your personal information to:
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Respond to your enquiry, prepare a quote, and schedule and carry out pool services
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Communicate with you about your booking, invoices or ongoing servicing
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Improve our website and understand how visitors use it
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Run and measure the performance of our Google Ads campaigns
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Meet our legal, accounting and regulatory obligations, including under QBCC licensing requirements
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We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers who help us run our business, such as our booking software, accounting software, or Google (for analytics and advertising), but only to the extent needed to provide our services.
Cookies, Google Analytics & Google Ads
Our website uses Google Analytics and Google Ads to understand how visitors use our site and to measure the effectiveness of our advertising. These tools use cookies, which are small text files stored on your device.
The information collected is generally anonymous and does not identify you personally. You can control or disable cookies through your browser settings, or opt out of personalised advertising through Google's Ads Settings. Doing so may affect how some parts of our website function.
How we store and protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely using password-protected systems and trusted third-party software providers (such as our booking and accounting platforms). We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, or as required by law.
Accessing and correcting your information
You can ask us for access to the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. To do this, contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.
Data breaches
If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will take steps to assess and respond to it, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Making a complaint
If you have a concern about how we've handled your personal information, please contact us first using the details below so we can try to resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the date of the last update shown at the top.
Contact us
For any privacy-related questions or requests, contact us at: